Salesforce
Salesforce is a software company recognized as the leading CRM vendor, with its market scope spanning sales force productivity, marketing campaign management, customer service, contact center, advertising, and digital commerce applications.
Last updated Oct 11, 2026 by the ATDb Editorial Team · Connections updated Oct 16, 2026
AI-drafted from public sources113 sources cited
At a glance
- Employees
- 10001+
- Funding
- Publicly traded (NYSE: CRM)
- Revenue
- $34B+ (FY2024)
- Stock
- CRM
About
Global #1 CRM platform and a leading enterprise MarTech provider with significant AdTech capabilities through Marketing Cloud and Data Cloud
Salesforce is a software company recognized as the leading CRM vendor, with its market scope spanning sales force productivity, marketing campaign management, customer service, contact center, advertising, and digital commerce applications. Within the advertising space, Salesforce has historically served marketers through Advertising Studio, a native paid-media and audience activation engine embedded in Marketing Cloud that enabled brands to build segments from behavioral, engagement, email, and transactional data and push them to platforms such as Google and Meta for retargeting, lookalike modeling, and suppression. Salesforce is retiring these Advertising Studio products — sold under the names Marketing Cloud Advertising, Ad Studio, and Active Audiences — with subscriptions no longer renewable as of August 15, 2026. The replacement pathway is the Ad Audiences add-on within the Salesforce Data Cloud (Data 360) platform, which lets marketers build audience segments using unified customer profiles and identity resolution, then activate those segments directly to advertising partners such as Google and Meta. Because Data 360 operates on a single unified data layer, the same audience segments can be applied consistently across email, mobile, push, service journeys, and paid advertising, enabling smart suppression and more deliberate control of frequency, reach, and spend. The platform also incorporates policy-based governance, consent management, and compliance features, which Salesforce positions as essential capabilities as privacy regulations tighten around cross-channel audience management. Source 1: salesforce.com — We're Salesforce, the #1 AI CRM. Source 2: mavlers.com — Your Migration Guide to Data Cloud Ad Audiences Source 3: salesforceben.com — Salesforce Retires Marketing Cloud Advertising Studio
Business model
SaaS
Target market
Enterprise
What they offer
Sales Cloud
Core CRM product for managing leads, opportunities, accounts, and sales pipelines with AI-driven forecasting.
Service Cloud
Customer service and support platform with case management, omnichannel routing, and AI-powered agent assistance.
Marketing Cloud Engagement
Email, mobile, and journey orchestration platform for personalized cross-channel marketing campaigns.
Marketing Cloud Account Engagement (Pardot)
B2B marketing automation platform for lead nurturing, scoring, and alignment with sales teams.
Marketing Cloud Intelligence (Datorama)
Unified marketing analytics and reporting platform that aggregates data from paid media, owned channels, and CRM.
Salesforce Data Cloud
Real-time customer data platform (CDP) that unifies first-party data across all touchpoints for segmentation and activation.
Commerce Cloud
B2C and B2B e-commerce platform with AI-powered personalization and order management.
Salesforce Einstein AI
Embedded AI layer across the platform providing predictive scoring, generative AI (Einstein GPT), recommendations, and automation.
Tableau
Business intelligence and data visualization platform integrated into the Salesforce ecosystem.
MuleSoft
Integration platform for connecting Salesforce with third-party systems, APIs, and data sources.
Slack
Collaborative messaging and workflow platform deeply integrated with Salesforce CRM data.
AppExchange
Enterprise marketplace with thousands of third-party apps, components, and consulting services built on the Salesforce platform.
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Tech & specs
Technology stack
Security & compliance
Deployment
API
Yes