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Brief
Salesforce

Salesforce

CRM, MarTech, AdTechsalesforce.com

Salesforce is a software company recognized as the leading CRM vendor, with its market scope spanning sales force productivity, marketing campaign management, customer service, contact center, advertising, and digital commerce applications.

Last updated Oct 11, 2026 by the ATDb Editorial Team · Connections updated Oct 16, 2026

Founded
1999
HQ
San Francisco, California, United States
Connections
1334

AI-drafted from public sources113 sources cited

At a glance

Employees
10001+
Funding
Publicly traded (NYSE: CRM)
Revenue
$34B+ (FY2024)
Stock
CRM
1194integrations12competitors27corporate family1partners8acquisitions

About

Global #1 CRM platform and a leading enterprise MarTech provider with significant AdTech capabilities through Marketing Cloud and Data Cloud

Salesforce is a software company recognized as the leading CRM vendor, with its market scope spanning sales force productivity, marketing campaign management, customer service, contact center, advertising, and digital commerce applications. Within the advertising space, Salesforce has historically served marketers through Advertising Studio, a native paid-media and audience activation engine embedded in Marketing Cloud that enabled brands to build segments from behavioral, engagement, email, and transactional data and push them to platforms such as Google and Meta for retargeting, lookalike modeling, and suppression. Salesforce is retiring these Advertising Studio products — sold under the names Marketing Cloud Advertising, Ad Studio, and Active Audiences — with subscriptions no longer renewable as of August 15, 2026. The replacement pathway is the Ad Audiences add-on within the Salesforce Data Cloud (Data 360) platform, which lets marketers build audience segments using unified customer profiles and identity resolution, then activate those segments directly to advertising partners such as Google and Meta. Because Data 360 operates on a single unified data layer, the same audience segments can be applied consistently across email, mobile, push, service journeys, and paid advertising, enabling smart suppression and more deliberate control of frequency, reach, and spend. The platform also incorporates policy-based governance, consent management, and compliance features, which Salesforce positions as essential capabilities as privacy regulations tighten around cross-channel audience management. Source 1: salesforce.com — We're Salesforce, the #1 AI CRM. Source 2: mavlers.com — Your Migration Guide to Data Cloud Ad Audiences Source 3: salesforceben.com — Salesforce Retires Marketing Cloud Advertising Studio

Business model

SaaS

Target market

Enterprise

What they offer

  • Sales Cloud

    Core CRM product for managing leads, opportunities, accounts, and sales pipelines with AI-driven forecasting.

  • Service Cloud

    Customer service and support platform with case management, omnichannel routing, and AI-powered agent assistance.

  • Marketing Cloud Engagement

    Email, mobile, and journey orchestration platform for personalized cross-channel marketing campaigns.

  • Marketing Cloud Account Engagement (Pardot)

    B2B marketing automation platform for lead nurturing, scoring, and alignment with sales teams.

  • Marketing Cloud Intelligence (Datorama)

    Unified marketing analytics and reporting platform that aggregates data from paid media, owned channels, and CRM.

  • Salesforce Data Cloud

    Real-time customer data platform (CDP) that unifies first-party data across all touchpoints for segmentation and activation.

  • Commerce Cloud

    B2C and B2B e-commerce platform with AI-powered personalization and order management.

  • Salesforce Einstein AI

    Embedded AI layer across the platform providing predictive scoring, generative AI (Einstein GPT), recommendations, and automation.

  • Tableau

    Business intelligence and data visualization platform integrated into the Salesforce ecosystem.

  • MuleSoft

    Integration platform for connecting Salesforce with third-party systems, APIs, and data sources.

  • Slack

    Collaborative messaging and workflow platform deeply integrated with Salesforce CRM data.

  • AppExchange

    Enterprise marketplace with thousands of third-party apps, components, and consulting services built on the Salesforce platform.

Key features

Unified customer 360 data model across all cloudsEinstein AI for predictive analytics, scoring, and generative AIReal-time customer data platform (Data Cloud)Cross-channel journey orchestrationAdvertising audience activation from CRM dataMarketing performance analytics and attribution (Intelligence)No-code/low-code workflow automation (Flow)Extensive AppExchange ecosystemNative integration between CRM, marketing, and commerceMobile-first platform with offline capabilities

Use cases

Enterprise CRM and sales pipeline managementB2C and B2B email and journey marketing automationCustomer data unification and real-time segmentationPaid media audience activation using CRM first-party dataMarketing performance measurement and attribution across channelsLead generation and B2B demand generation (Pardot/Account Engagement)E-commerce personalization and order managementCustomer service automation and omnichannel supportBusiness intelligence and marketing analytics dashboardsAI-powered sales forecasting and opportunity scoring

Customer segments

Large EnterpriseMid-MarketFinancial ServicesHealthcare & Life SciencesRetail & Consumer GoodsManufacturingTechnology & SoftwareMedia & CommunicationsNonprofit OrganizationsGovernment & Public Sector

Tech & specs

Technology stack

Apex (proprietary programming language)Lightning Web Components (LWC)Heroku (cloud application platform)MuleSoft Anypoint PlatformTableau analytics engineEinstein AI / Large Language Models (Einstein GPT)Salesforce Data Cloud (real-time data ingestion and unification)REST and SOAP APIsGraphQL APIHyperforce (next-gen cloud infrastructure on public cloud providers)

Security & compliance

SOC 1 Type IISOC 2 Type IIISO 27001ISO 27017ISO 27018GDPRCCPAHIPAA (with BAA)FedRAMPPCI DSS

Deployment

Cloud

API

Yes

Corporate history
  1. 1999 · Founded
How it came together
  • 2016·Acquired → Salesforce↗
  • 2018·Acquired → Salesforce↗
  • 2019·Acquired → Salesforce↗
  • 2020·Acquired → Salesforce↗
  • 2026·Acquired → Salesforce↗
Year unknown
  • · shut down↗
  • · shut down↗
See the full lineage →
Connection details
View Salesforce’s full portfolio (27) See alternatives to Salesforce See integrations with Salesforce (1194) See people at Salesforce (2) See acquisitions by Salesforce (8)

Explore further

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