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Salesforce Experience Cloud

Salesforce Experience Cloud

Digital Experience PlatformProduct· part of Salesforcesalesforce.com

Salesforce Experience Cloud is a digital experience platform built for organizations to create branded digital portals, websites, mobile apps, and forums for customers, partners, and employees, all connected directly to Salesforce CRM.

Last updated Oct 29, 2026 by ATDb automated enrichment

Founded
2013
HQ
San Francisco, California, United States
Parent
Salesforce
Connections
14

AI-drafted from public sources5 sources cited

At a glance

Employees
10001+
Revenue
Part of Salesforce (~$34B+ annual revenue)
Stock
CRM
6integrations7competitors1corporate family
Marketing Technology

About

A leading digital experience platform tightly integrated with the Salesforce CRM ecosystem, enabling enterprises to build branded portals and self-service experiences for customers, partners, and employees

Salesforce Experience Cloud is a digital experience platform built for organizations to create branded digital portals, websites, mobile apps, and forums for customers, partners, and employees, all connected directly to Salesforce CRM. These sites integrate seamlessly with Salesforce to deliver personalized content and self-service options. The platform connects natively with Agentforce and Data Cloud, enabling personalized user experiences based on activity, preferences, or role — for example, surfacing tailored product recommendations for customers or region-specific content for partners. In an advertising and media context, Experience Cloud is used to build secure studio client hubs where commercial accounts can manage API keys, track compute credit balances, view model benchmark disclosures, and purchase additional render capacity. In one documented deployment, Reddit partnered with Salesforce and NeuraFlash to build an Experience Cloud site tailored for its advertisers, supporting revenue growth goals by giving advertisers easy access to relevant information and boosting both reach and conversion. Source 1: neuraflash.com — Salesforce Experience Cloud Source 2: noltic.com — What is Salesforce Experience Cloud? Features, benefits ... Source 3: theblueflamelabs.com — Salesforce Generative Media Cloud

Business model

SaaS

Target market

Enterprise

What they offer

  • Experience Builder

    Drag-and-drop tool for building branded portals, websites, and community sites without code

  • Customer Portals

    Self-service portals allowing customers to manage accounts, submit cases, and access knowledge articles

  • Partner Portals

    Branded hubs for channel partners to manage leads, deals, and region-specific content

  • Employee Portals

    Internal sites for employee engagement, HR self-service, and company communications

  • Data Cloud Integration

    Native connection to Salesforce Data Cloud for real-time personalization based on user activity and preferences

  • Agentforce Integration

    AI-powered agent capabilities embedded within Experience Cloud sites for intelligent self-service

  • Advertiser Hubs

    Secure client portals for media and advertising customers to manage API keys, track usage, and access campaign data — as deployed by Reddit via NeuraFlash

Key features

Native Salesforce CRM integrationDrag-and-drop Experience BuilderPersonalization via Data Cloud and AgentforceMobile-responsive and app-readyRole-based content and access controlSelf-service case management and knowledge baseBranded portal templatesSecure advertiser and partner hubs

Use cases

Customer self-service portalsPartner relationship management hubsEmployee intranets and HR portalsAdvertiser portals for media companiesCommunity forums and knowledge basesBranded mobile apps connected to CRM dataSecure client hubs for API key and compute credit management

Customer segments

Enterprise B2B organizationsMedia and advertising companiesFinancial services firmsHealthcare organizationsTechnology companies with partner ecosystemsRetailers building customer self-service

Tech & specs

Technology stack

Salesforce Platform (Lightning)Salesforce Data CloudAgentforce (AI agents)ApexLightning Web ComponentsREST and SOAP APIsHeroku (optional extension)

Security & compliance

SOC 2GDPRCCPAISO 27001HIPAA (with Shield add-on)

Deployment

Cloud

API

Yes

Corporate history
  1. 2013 · Founded
Connection details
See alternatives to Salesforce Experience Cloud See integrations with Salesforce Experience Cloud (6)

Explore further

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