Khoros
Khoros provides enterprises with a unified platform to manage customer interactions across social media, communities, and messaging channels, enabling brands to deliver consistent, scalable customer engagement experiences.
Last updated May 11, 2026 by the ATDb Editorial Team · Connections updated May 14, 2026
- Industry
- Customer Engagement Platform / Social Media Management
- Business Model
- SaaS
- Target Market
- Enterprise
- Employee Count
- 501-1000
- Revenue Range
- $100M-$250M
- Parent Company
- IgniteTech
- API Available
- Yes
Leading enterprise-focused customer engagement platform with strong presence in social media management and online community solutions
Khoros is a customer engagement software company that provides a unified platform for managing digital interactions across social media, online communities, messaging channels, and customer service. The company was formed in 2019 through the merger of Spredfast and Lithium Technologies, two established players in the social media management and online community space. Khoros serves enterprise brands across various industries, helping them connect with customers, manage social media presence, build branded communities, and provide customer support across digital channels. The platform combines social media marketing, social customer care, and online community management into a single solution, positioning itself as a comprehensive digital engagement platform rather than a pure-play AdTech solution. While Khoros has marketing and advertising capabilities, it is more accurately categorized as a customer engagement and experience platform that intersects with MarTech and customer service technology rather than traditional AdTech.
Khoros Communities
Online community platform for building branded customer communities, peer-to-peer support, and user-generated content
Khoros Care
Social media customer service and engagement solution for managing customer support across social channels
Khoros Marketing
Social media management and publishing platform for planning, creating, and managing social content
Khoros Messaging
Conversational messaging solution for customer engagement across messaging apps and channels