Khoros provides enterprises with a unified platform to manage customer interactions across social media, communities, and messaging channels, enabling brands to deliver consistent, scalable customer engagement experiences.
Last updated Feb 21, 2026 by AI Enrichment
Leading enterprise-focused customer engagement platform with strong presence in social media management and online community solutions
Khoros is a customer engagement software company that provides a unified platform for managing digital interactions across social media, online communities, messaging channels, and customer service. The company was formed in 2019 through the merger of Spredfast and Lithium Technologies, two established players in the social media management and online community space. Khoros serves enterprise brands across various industries, helping them connect with customers, manage social media presence, build branded communities, and provide customer support across digital channels. The platform combines social media marketing, social customer care, and online community management into a single solution, positioning itself as a comprehensive digital engagement platform rather than a pure-play AdTech solution. While Khoros has marketing and advertising capabilities, it is more accurately categorized as a customer engagement and experience platform that intersects with MarTech and customer service technology rather than traditional AdTech.
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