Freshworks

Unified customer and employee engagement platform that delivers intuitive, cost-effective solutions for better business relationships

freshworks.comSan Mateo, California, United StatesFounded 2010

Last updated May 11, 2026 by jonholm

Business Model: B2B SaaS
Target Market: SMB
Employee Count: 5000
Funding: $484M
Revenue Range: $100M-$500M
Stock Symbol: NASDAQ:FRSH
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Marketing Cloud Marketing Automation Customer Engagement

Market Position

Challenger

Overview

Freshworks is a global software company that provides cloud-based business software solutions designed to help companies better engage with their customers and employees. Its comprehensive suite includes products for customer support, IT service management, sales, and marketing, catering to businesses of all sizes.

Use Cases

Customer service and supportIT service managementSales CRMMarketing automationCustomer feedback managementHelp desk management

Customer Segments

Small businessesMid-sized companiesEnterprise organizationsIT teamsCustomer support teamsSales teams

Connections

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