Freshworks
B · Infrastructure & DataUnified customer and employee engagement platform that delivers intuitive, cost-effective solutions for better business relationships
Last updated Dec 1, 2025
- Business Model
- B2B SaaS
- Target Market
- SMB
- Employee Count
- 5000
- Funding
- $484M
- Revenue Range
- $100M-$500M
- Stock Symbol
- NASDAQ:FRSH
- Parent Company
- None
- API Available
Market Position
Challenger
Overview
Freshworks is a global software company that provides cloud-based business software solutions designed to help companies better engage with their customers and employees. Its comprehensive suite includes products for customer support, IT service management, sales, and marketing, catering to businesses of all sizes.
Use Cases
Customer service and supportIT service managementSales CRMMarketing automationCustomer feedback managementHelp desk management
Customer Segments
Small businessesMid-sized companiesEnterprise organizationsIT teamsCustomer support teamsSales teams