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Hightouch

Hightouch

Hightouch lets companies activate their warehouse data across every business tool without engineering overhead, enabling real-time personalization and audience targeting powered by first-party data.

hightouch.comSan Francisco, California, United StatesFounded 2020

Last updated May 11, 2026 by AI Enrichment

Industry
Data Infrastructure / Customer Data Platform / Reverse ETL
Business Model
SaaS
Target Market
Mid-Market and Enterprise
Employee Count
201-500
Funding
$248M
Revenue Range
$20M-$50M ARR
API Available
Yes
Market Position

Pioneer and market leader in the Reverse ETL category; strong challenger in the Composable CDP space

Overview

Hightouch pioneered the Reverse ETL category, enabling companies to operationalize their data warehouse by syncing customer data to over 200+ business tools including CRMs, marketing platforms, ad networks, and customer support systems. Rather than building and maintaining custom data pipelines, teams can use Hightouch to define audience segments and data models in SQL or a no-code interface, then automatically push that data to downstream tools in real time or on a schedule. Beyond core Reverse ETL, Hightouch has expanded into Customer Data Platform (CDP) functionality with its 'Composable CDP' offering, which allows companies to build a CDP on top of their existing data warehouse infrastructure. This approach has resonated strongly with data-mature organizations that want the benefits of a CDP without migrating data out of their warehouse. The platform also offers AI Decisioning and Personalization capabilities, enabling marketers to run sophisticated audience targeting and journey orchestration powered by warehouse data. Hightouch occupies a strong position in the modern data stack ecosystem, competing with traditional CDPs like Segment and mParticle as well as other Reverse ETL tools like Census. The company is backed by significant venture funding and counts major enterprises among its customers. Its significance in AdTech lies in enabling precise, consent-aware audience activation across paid media channels, helping advertisers improve match rates and targeting efficiency using first-party data.

Products & Features

Reverse ETL

Syncs data from cloud data warehouses to 200+ business destinations including CRMs, marketing tools, and ad platforms using SQL or no-code models.

Composable CDP

A Customer Data Platform built on top of the customer's existing data warehouse, enabling unified customer profiles and audience management without data migration.

Audience Hub

No-code audience builder that allows marketers to create and sync audience segments to advertising and marketing platforms without SQL knowledge.

AI Decisioning

Machine learning-powered personalization engine that determines the best content, offer, or action for each customer based on warehouse data.

Journey Orchestration

Multi-step customer journey builder that triggers actions across channels based on real-time behavioral and warehouse data.

Match Booster

Enhances first-party data match rates for paid media platforms like Facebook and Google Ads to improve advertising efficiency.

Data Activation

Enables operational use cases by pushing warehouse data to sales, support, and success tools like Salesforce and Zendesk.

Key Features
200+ pre-built destination connectorsSQL and no-code audience buildingReal-time and scheduled data syncsComposable CDP on existing warehouseAI-powered personalization and decisioningFirst-party data activation for paid mediaIdentity resolution and customer profile unificationHIPAA-compliant data handling optionsdbt model integrationAlerting and observability for sync health
Use Cases
Syncing CRM data enrichment from warehouse to SalesforceActivating first-party audiences in Facebook Ads and Google AdsPersonalizing email campaigns in Braze or Iterable with warehouse attributesBuilding suppression lists to exclude converted customers from paid mediaPowering real-time product recommendations using ML model outputsEnriching customer support tickets in Zendesk with purchase historyCreating lookalike audiences from high-value customer segmentsTriggering lifecycle marketing journeys based on behavioral events
Customer Segments
E-commerce and retail companiesB2B SaaS companiesFinancial services firmsHealthcare organizationsMedia and entertainment companiesData-mature enterprises with existing warehouse investmentsGrowth and marketing teams at mid-market companies

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