Skip to content
Brief
SAP

SAP

Customer Data Platformsap.com

SAP connects enterprise business data with marketing and customer engagement tools, enabling brands to deliver personalized experiences at scale while leveraging deep operational insights from ERP and supply chain systems.

Last updated Jun 23, 2026 by ATDb automated enrichment · Connections updated Jun 23, 2026

Founded
1972
HQ
Walldorf, Baden-Württemberg, Germany
Connections
47

At a glance

Employees
10001+
Revenue
€30B+ annually
Stock
SAP
18integrations1competitors7corporate family1partners1acquisitions

About

Global leader in enterprise software with a growing presence in MarTech and CDP through SAP Emarsys and SAP Customer Experience portfolio

SAP SE is one of the world's largest enterprise software companies, headquartered in Walldorf, Germany. Founded in 1972, SAP provides a comprehensive suite of business applications spanning ERP, supply chain, finance, HR, and customer experience. Within the AdTech and MarTech ecosystem, SAP is most relevant through its Customer Experience (CX) portfolio — formerly known as SAP Hybris and later SAP C/4HANA — which includes marketing automation, commerce, sales, and customer data management tools. SAP's Customer Data Platform (CDP) and SAP Emarsys (acquired in 2020) are particularly significant, enabling brands to unify customer data, orchestrate personalized omnichannel campaigns, and drive customer engagement at scale. SAP competes in the enterprise marketing technology space against Salesforce, Adobe, and Oracle, offering deep integration with its own ERP and business data systems as a key differentiator. The company's ability to connect operational business data — such as inventory, financials, and supply chain — with marketing and customer engagement workflows gives it a unique position among large enterprises seeking a unified data-driven approach. SAP Emarsys, in particular, serves as a B2C marketing automation platform used by retail, e-commerce, and media brands globally. With over 400,000 customers in more than 180 countries and annual revenues exceeding €30 billion, SAP is a dominant force in enterprise software. Its AdTech-adjacent capabilities are increasingly important as brands seek to leverage first-party data for personalized marketing in a privacy-first world. SAP's investments in AI, machine learning, and cloud infrastructure further strengthen its position as enterprises modernize their marketing and customer data stacks.

Business model

SaaS / Enterprise Software Licensing

Target market

Enterprise

What they offer

  • SAP Emarsys

    B2C omnichannel marketing automation platform enabling personalized customer engagement across email, mobile, web, and social channels

  • SAP Customer Data Platform

    Enterprise CDP that unifies first-party customer data across touchpoints to enable real-time personalization and audience segmentation

  • SAP Commerce Cloud

    Enterprise e-commerce platform supporting B2B and B2C digital commerce with personalization and merchandising capabilities

  • SAP Marketing Cloud

    Marketing intelligence and campaign management solution integrated with SAP's broader CX and ERP ecosystem

  • SAP Sales Cloud

    CRM and sales automation platform for managing customer relationships and sales pipelines

  • SAP Customer Experience (CX) Suite

    Integrated suite of marketing, sales, commerce, and service applications built on SAP's cloud infrastructure

  • SAP Business Technology Platform (BTP)

    Integration and extension platform enabling custom app development, data management, and AI capabilities across SAP solutions

  • SAP Analytics Cloud

    Cloud-based analytics and business intelligence platform supporting marketing performance measurement and reporting

Key features

Omnichannel marketing automation via SAP EmarsysFirst-party customer data unification and CDP capabilitiesDeep ERP and business data integration for marketing insightsAI-powered personalization and predictive analyticsReal-time audience segmentation and activationCross-channel campaign orchestration (email, SMS, push, web)Customer lifecycle management and loyalty toolsPre-built industry-specific marketing templates and tacticsConsent and privacy management for GDPR/CCPA complianceIntegration with SAP Commerce Cloud for unified commerce and marketing

Use cases

Personalized email and SMS marketing campaigns for retail and e-commerce brandsCustomer data unification across online and offline touchpointsLoyalty program management and customer retentionOmnichannel campaign orchestration for B2C brandsFirst-party data activation for targeted advertisingMarketing performance analytics and attributionCustomer segmentation and audience building for media activationConnecting supply chain data with marketing to optimize promotionsB2B account-based marketing integrated with SAP CRM

Customer segments

Large enterprise retailers and e-commerce brandsConsumer goods and FMCG companiesFinancial services and banking institutionsTelecommunications companiesTravel and hospitality brandsMedia and entertainment companiesManufacturing and industrial enterprisesHealthcare organizations

Tech & specs

Technology stack

SAP HANA in-memory databaseSAP Business Technology Platform (BTP)Cloud-native microservices architectureMachine learning and AI (SAP AI Core)REST and OData APIsKubernetes and containerizationAWS, Azure, and Google Cloud infrastructureSAP Integration Suite for connectivity

Security & compliance

GDPRCCPASOC 1SOC 2ISO 27001ISO 27017ISO 27018PCI DSSHIPAAFedRAMP

Deployment

CloudOn-premiseHybrid

API

Yes

Corporate history
  1. 1972 · Founded
How it came together
  • 2017·AcquiredSAP
  • 2020·AcquiredSAP
See the full lineage →
Connection details
View SAP’s full portfolio (7) See integrations with SAP (18) See acquisitions by SAP (1)

Explore further

3 views