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Brief
MoEngage

MoEngage

MoEngage enables consumer brands to deliver personalized, omnichannel customer experiences through AI-powered insights, advanced segmentation, and cross-channel campaign orchestration that drives retention, engagement, and customer lifetime value.

moengage.comSan Francisco, California, United StatesFounded 2014

Last updated May 11, 2026 by the ATDb Editorial Team · Connections updated May 13, 2026

Industry
Customer Engagement Platform / Marketing Automation
Business Model
SaaS
Target Market
Mid-Market and Enterprise
Employee Count
501-1000
Funding
$180M
Revenue Range
$50M-$100M
API Available
Yes
Market Position

Leading customer engagement platform with strong presence in Asia-Pacific and growing global footprint, particularly focused on mobile-first consumer brands

Overview

MoEngage is an insights-led customer engagement platform founded in 2014 that helps consumer brands deliver personalized, omnichannel experiences to their customers. The platform combines customer analytics, AI-powered segmentation, and cross-channel orchestration to enable businesses to understand user behavior and execute targeted campaigns across mobile, web, email, SMS, push notifications, and other channels. MoEngage serves primarily B2C companies in sectors like e-commerce, retail, financial services, media, travel, and hospitality. In the MarTech and customer engagement ecosystem, MoEngage positions itself as a comprehensive platform that bridges the gap between analytics and activation. The company has raised significant venture funding and expanded globally with offices across North America, Europe, Asia, and the Middle East. MoEngage competes in the customer engagement and marketing automation space, differentiating itself through its focus on mobile-first engagement, AI-driven personalization capabilities, and its strength in emerging markets, particularly in Asia-Pacific regions.

Products & Features

Customer Analytics

Real-time analytics and insights into customer behavior, product usage, and engagement patterns

Segmentation Engine

AI-powered customer segmentation based on behavior, demographics, and predictive attributes

Campaign Orchestration

Cross-channel campaign management and automation across email, push, SMS, in-app, web, and social

Personalization

Dynamic content personalization and product recommendations powered by machine learning

Customer Journey Orchestration

Visual workflow builder for creating automated, multi-step customer journeys

AI-Powered Optimization

Sherpa AI for send-time optimization, channel selection, and content recommendations

Web Personalization

On-site personalization and recommendations for web experiences

Transactional Alerts

Automated transactional messaging across channels

Key Features
Omnichannel campaign orchestrationAI-powered customer segmentationReal-time behavioral analyticsPredictive customer insightsDynamic content personalizationA/B and multivariate testingCustomer journey mapping and automationSend-time optimizationCross-channel attributionProduct recommendations engineRFM analysisCohort analysis
Use Cases
E-commerce cart abandonment and recovery campaignsMobile app user onboarding and activationCustomer retention and churn preventionPersonalized product recommendationsRe-engagement of dormant usersLoyalty program engagementTransactional messaging and notificationsCross-sell and upsell campaignsEvent-triggered messagingSeasonal and promotional campaigns
Customer Segments
E-commerce and retailFinancial services and fintechMedia and entertainmentTravel and hospitalityFood delivery and quick commerceGamingEdTechHealthcare and wellnessTelecommunications

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