Helpshift

Helpshift is a leading customer support technology company that specializes in delivering digital-first customer service solutions optimized for mobile and web applications. Founded to address the growing need for seamless in-app support experiences, Helpshift has established itself as a pioneer in embedding customer service directly within digital products. The company's integrated platform combines in-app messaging, AI-powered automation, chatbots, and comprehensive self-service capabilities to enable businesses to deliver frictionless support experiences that meet modern consumer expectations for instant, contextual assistance. The platform serves enterprise and mid-market companies across diverse industries including mobile gaming, fintech, e-commerce, telecommunications, and on-demand services. Helpshift's technology stack leverages artificial intelligence, machine learning, and natural language processing to automate routine inquiries, intelligently route complex issues, and provide proactive support that anticipates customer needs. By eliminating the friction associated with traditional support channels such as email and phone, Helpshift enables companies to significantly reduce support costs while simultaneously improving customer satisfaction scores, resolution times, and overall engagement metrics. The company's mobile-first approach has positioned it as a strategic partner for businesses undergoing digital transformation and seeking to optimize their customer experience operations at scale.