Helpshift

Helpshift is a customer support technology company specializing in digital-first customer service solutions for mobile and web applications. The company provides an integrated platform that combines in-app messaging, AI-powered automation, and self-service capabilities to help businesses deliver seamless customer support experiences. Helpshift's solutions are designed to reduce support costs while improving customer satisfaction through proactive engagement and intelligent issue resolution. The platform serves enterprise and mid-market companies across various industries including gaming, fintech, e-commerce, and on-demand services. Helpshift's approach focuses on embedding support directly within digital products, eliminating the friction of traditional support channels like email and phone. By leveraging artificial intelligence, machine learning, and conversational interfaces, Helpshift enables companies to scale their customer support operations efficiently while maintaining personalized customer interactions. The company has established itself as a key player in the mobile-first customer service market, competing with both traditional helpdesk providers and modern conversational support platforms.