Gorgias

Gorgias is a leading provider of customer support solutions specifically designed for e-commerce businesses. The platform consolidates customer interactions from multiple channels including email, social media, live chat, and phone into a unified helpdesk interface, enabling support teams to deliver faster and more personalized customer service. By integrating deeply with e-commerce platforms and leveraging automation capabilities, Gorgias helps online retailers streamline their customer support operations while maintaining high-quality customer experiences. The company has positioned itself as a specialized solution for the e-commerce sector, differentiating from general-purpose helpdesk software by offering features tailored to online retail needs such as order management integration, revenue tracking per support ticket, and automated responses for common e-commerce inquiries. Gorgias serves businesses ranging from growing direct-to-consumer brands to established online retailers, providing them with tools to scale their customer support operations efficiently while reducing response times and improving customer satisfaction metrics.