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Brief

Smile.io

Customer Loyalty & Retention

Smile.io helps ecommerce businesses increase customer lifetime value and repeat purchases through easy-to-implement loyalty programs that reward customers for purchases, referrals, and engagement.

Last updated Jun 23, 2026 by ATDb automated enrichment

Founded
2012
HQ
Kitchener, Ontario, Canada
Connections
11

At a glance

Employees
51-200
10integrations1competitors

About

Leading loyalty platform for Shopify and ecommerce merchants

Smile.io (formerly Sweet Tooth) is a customer loyalty platform designed specifically for ecommerce businesses. The company provides tools that enable online retailers to create and manage comprehensive loyalty programs, including points-based rewards, VIP membership tiers, and referral programs. Their platform integrates with major ecommerce platforms like Shopify, BigCommerce, and Wix to help merchants increase customer lifetime value and repeat purchase rates. While Smile.io operates in the broader marketing technology space rather than traditional advertising technology, it focuses on customer retention and engagement through loyalty mechanics. The platform serves primarily small to medium-sized ecommerce businesses, offering both free and paid tiers that scale with merchant needs. Smile.io has become one of the leading loyalty solutions in the Shopify ecosystem, with thousands of merchants using their platform globally. The company emphasizes ease of implementation and user-friendly interfaces for both merchants and their customers. Their solution helps brands build emotional connections with customers through gamified rewards experiences, ultimately driving repeat purchases and increasing customer advocacy through referral programs.

Business model

SaaS

Target market

SMB

What they offer

  • Points Program

    Reward customers with points for purchases, account creation, social shares, and other actions

  • VIP Program

    Create tiered membership levels with escalating rewards and benefits

  • Referral Program

    Enable customers to refer friends and earn rewards for successful referrals

Key features

Points-based rewards systemVIP tier managementReferral program functionalityCustomizable rewards panelEmail notificationsAnalytics and reportingMulti-language supportMobile-responsive designAutomated reward fulfillment

Use cases

Increasing repeat purchase rates for ecommerce storesBuilding customer engagement through gamified rewardsAcquiring new customers through referral programsIncreasing average order value through points incentivesReducing customer acquisition costs through retention

Customer segments

Shopify merchantsBigCommerce storesWix ecommerce sitesDirect-to-consumer brandsSmall to medium-sized online retailers

Tech & specs

Technology stack

JavaScriptReactRuby on RailsPostgreSQLAWS

Security & compliance

GDPRPCI DSS

Deployment

Cloud

API

Yes

Corporate history
  1. 2012 · Founded
See integrations with Smile.io (10)

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