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Brief
AfterShip

AfterShip

E-commerce Infrastructure & Logistics Technologyaftership.com

Extensive carrier network with 1000+ integrated shipping providers

Last updated Jun 23, 2026

Founded
2012
HQ
Hong Kong
Connections
16

At a glance

Employees
201-500
Funding
series-b
13integrations3competitors

About

AfterShip is recognized as a market leader in post-purchase customer experience management, serving over 17,000 brands globally. The company has established strong market presence through extensive carrier integrations and seamless e-commerce platform connectivity, positioning itself as essential infrastructure for online retail operations.

AfterShip is a leading provider of commerce infrastructure solutions specializing in post-purchase customer experience management. The company offers a comprehensive suite of tools that enable e-commerce businesses to track shipments, manage returns, and enhance customer communication throughout the delivery journey. With a focus on bridging the gap between online retailers and their customers during the critical post-purchase phase, AfterShip has established itself as an essential infrastructure provider for modern e-commerce operations. The platform integrates with hundreds of shipping carriers worldwide, providing unified tracking capabilities and automated notifications that keep customers informed about their order status. AfterShip's solutions are designed to reduce customer service inquiries, increase customer satisfaction, and drive repeat purchases through branded tracking experiences. The company serves businesses of all sizes, from small online retailers to enterprise-level e-commerce operations, processing millions of shipments across global markets.

Business model

B2B SaaS

Target market

E-commerce businesses, online retailers, logistics companies, and brands with direct-to-consumer operations across SMB to enterprise segments

What they offer

  • Shipment Tracking

    Multi-carrier tracking solution that provides real-time visibility into shipment status across 1000+ carriers worldwide

  • Branded Tracking Page

    Customizable tracking pages that maintain brand consistency and drive customer engagement during the delivery process

  • Proactive Notifications

    Automated email and SMS notifications that keep customers informed about shipment status changes and delivery updates

  • Returns Center

    Self-service returns management portal that streamlines the returns process and reduces operational overhead

  • Delivery Experience Management

    Analytics and insights into delivery performance, customer satisfaction, and carrier performance metrics

  • Shipping Insurance

    Integrated shipping protection and claims management for lost, damaged, or stolen packages

  • Carrier Integration API

    Developer-friendly APIs for integrating tracking and shipping functionality into custom applications

  • Warranty Management

    Digital warranty registration and claims processing to enhance post-purchase customer support

Tech & specs

Technology stack

Node.jsAWSPostgreSQLRedis

Deployment

CloudSaaS

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