InMoment

Recognized leader in enterprise CX intelligence, competing directly with Qualtrics and Medallia; noted for combining AI analytics with human CX consulting expertise

InMoment is a leading customer experience (CX) intelligence company that provides a cloud-based platform combining AI, advanced analytics, and human expertise to help organizations understand and improve customer and employee experiences. The platform enables businesses to capture feedback across multiple channels — including surveys, social media, reviews, and contact center interactions — and synthesizes that data into actionable insights. InMoment serves a wide range of industries including retail, financial services, healthcare, hospitality, and automotive. The company's XI (Experience Intelligence) Platform integrates voice of the customer (VoC), voice of the employee (VoE), and market intelligence capabilities into a unified solution. InMoment differentiates itself through its combination of sophisticated AI-driven text analytics, predictive modeling, and a team of CX consultants who help clients translate data into strategic action. The platform also supports closed-loop feedback management, enabling organizations to respond to individual customer issues in real time. InMoment has grown significantly through acquisitions, including Wootric, ReviewTrackers, and Lexalytics, expanding its capabilities in NPS microsurveys, online reputation management, and natural language processing respectively. Headquartered in Salt Lake City, Utah, the company competes with Qualtrics, Medallia, and Satmetrix in the enterprise CX management space and is recognized as a leader by major analyst firms including Forrester and Gartner.