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Brief
Momentive

Momentive

Momentive enables organizations to make better decisions through agile experience management, providing intuitive survey tools combined with AI-powered insights to understand customers, employees, and markets.

momentive.aiSan Mateo, California, United StatesFounded 1999Parent: Zendesk

Last updated May 11, 2026 by the ATDb Editorial Team

Industry
Market Research & Experience Management
Business Model
SaaS
Target Market
Enterprise, SMB, Mid-Market
Employee Count
501-1000
Funding
$250M+
Revenue Range
$300M-$500M
Parent Company
Zendesk
API Available
Yes
Market Position

Leading online survey and feedback platform with broad market penetration across business segments

Overview

Momentive operates as an agile experience management company that helps organizations collect, analyze, and act on feedback and data. The company provides a comprehensive platform for creating surveys, forms, and questionnaires to gather insights from customers, employees, and markets. Momentive is the parent brand of SurveyMonkey, one of the world's most recognized online survey tools, which it adopted as its corporate name in 2021 before being taken private. The company serves millions of users globally across various industries, offering solutions for market research, customer experience, employee engagement, and product feedback. Its platform combines survey creation tools with AI-powered analytics and integrations with popular business applications. Momentive operates as a subsidiary of Symphony Technology Group, which acquired the company in 2021 in a deal valued at approximately $1.5 billion, taking it private after its previous public listing as SurveyMonkey. While not a traditional AdTech company, Momentive plays a role in the broader marketing technology ecosystem by enabling marketers and advertisers to gather consumer insights, test creative concepts, measure brand awareness, and understand audience preferences. Its tools are frequently used for ad testing, brand tracking, and market segmentation research that inform advertising strategies and campaign optimization.

Products & Features

SurveyMonkey

Core online survey platform for creating, distributing, and analyzing surveys with templates and question banks

Momentive AI

AI-powered analytics and insights engine that analyzes survey responses and provides recommendations

GetFeedback

Customer experience platform for gathering and acting on customer feedback across touchpoints

TechValidate

Customer marketing content creation platform that turns feedback into marketing assets

Audience

Market research panel access for reaching targeted respondents for surveys

Key Features
Drag-and-drop survey builderSurvey templates libraryAI-powered survey analysisReal-time response trackingCustom branding optionsSkip logic and branchingMulti-channel distributionData export and reportingCollaboration toolsMobile-optimized surveys
Use Cases
Customer satisfaction measurementEmployee engagement surveysMarket research and consumer insightsProduct feedback and testingBrand awareness trackingAd creative testingEvent feedback collectionAcademic researchNet Promoter Score (NPS) trackingConcept testing for marketing campaigns
Customer Segments
Marketing teamsHuman Resources departmentsProduct managersMarket researchersCustomer experience teamsSmall businessesEnterprise organizationsAcademic institutionsNon-profit organizations
Connections

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