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Trustpilot

Trustpilot

Trustpilot helps businesses build trust and credibility through authentic customer reviews, enabling them to improve their online reputation, increase conversions, and gain valuable consumer insights.

trustpilot.comLondon, England, United KingdomFounded 2007

Last updated May 11, 2026

Industry
Review Platform / Marketing Technology
Business Model
SaaS
Target Market
SMB, Mid-Market, Enterprise
Employee Count
501-1000
Funding
$130M
Revenue Range
$100M-$150M
Stock Symbol
TRST.L
API Available
Yes
Market Position

Leading global consumer review platform with significant market share in online reputation management

Overview

Trustpilot is a leading online review platform founded in 2007 that enables businesses to collect, manage, and display customer reviews to build trust and credibility. The platform hosts over 150 million reviews across more than 1 million businesses globally, making it one of the world's largest consumer review platforms. While not a traditional AdTech company, Trustpilot plays a significant role in the digital marketing and advertising ecosystem by providing social proof and user-generated content that businesses leverage in their marketing campaigns, websites, and advertising materials. Trustpilot operates as a SaaS platform serving businesses across various industries, from e-commerce and retail to financial services and healthcare. The company went public on the London Stock Exchange in 2021 (ticker: TRST) and has established itself as a trusted third-party review platform that helps businesses improve their online reputation, increase conversion rates, and gain consumer insights. The platform's review data and widgets are frequently integrated into marketing campaigns, Google Ads, social media advertising, and website optimization strategies, positioning it as a valuable tool in the broader marketing technology stack.

Products & Features

Review Collection

Automated tools to collect customer reviews via email, SMS, and other channels

TrustBox Widgets

Customizable review display widgets for websites to showcase ratings and reviews

Review Management

Dashboard for responding to reviews, managing feedback, and monitoring reputation

Review Insights

Analytics and reporting tools to extract insights from customer feedback

Review Advertising

Integration with Google Ads and other platforms to display star ratings in advertisements

Product Reviews

SKU-level review collection and display for e-commerce businesses

Key Features
Automated review invitationsMulti-channel review collectionCustomizable review widgetsReview response managementAnalytics and reportingGoogle Ads integrationSocial media sharingMulti-language supportProduct-level reviewsReview moderation and fraud detection
Use Cases
E-commerce conversion optimizationOnline reputation managementCustomer feedback collection and analysisEnhanced Google Ads performance with seller ratingsBuilding consumer trust for new brandsProduct development insights from customer reviewsCompetitive benchmarkingCustomer service improvement
Customer Segments
E-commerce retailersSaaS companiesFinancial servicesTravel and hospitalityHealthcare providersProfessional servicesConsumer electronicsFashion and apparel
Connections

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