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Brief
Trustpilot

Trustpilot

Review Platformtrustpilot.com

Trustpilot helps businesses build trust and credibility through authentic customer reviews, enabling them to improve their online reputation, increase conversions, and gain valuable consumer insights.

Last updated Jun 23, 2026 · Connections updated Jul 15, 2026

Founded
2007
HQ
London, England, United Kingdom
Connections
20

At a glance

Employees
501-1000
Funding
$130M
Revenue
$100M-$150M
Stock
TRST.L
18integrations2competitors

About

Leading global consumer review platform with significant market share in online reputation management

Trustpilot is a leading online review platform founded in 2007 that enables businesses to collect, manage, and display customer reviews to build trust and credibility. The platform hosts over 150 million reviews across more than 1 million businesses globally, making it one of the world's largest consumer review platforms. While not a traditional AdTech company, Trustpilot plays a significant role in the digital marketing and advertising ecosystem by providing social proof and user-generated content that businesses leverage in their marketing campaigns, websites, and advertising materials. Trustpilot operates as a SaaS platform serving businesses across various industries, from e-commerce and retail to financial services and healthcare. The company went public on the London Stock Exchange in 2021 (ticker: TRST) and has established itself as a trusted third-party review platform that helps businesses improve their online reputation, increase conversion rates, and gain consumer insights. The platform's review data and widgets are frequently integrated into marketing campaigns, Google Ads, social media advertising, and website optimization strategies, positioning it as a valuable tool in the broader marketing technology stack.

Business model

SaaS

Target market

SMB, Mid-Market, Enterprise

What they offer

  • Review Collection

    Automated tools to collect customer reviews via email, SMS, and other channels

  • TrustBox Widgets

    Customizable review display widgets for websites to showcase ratings and reviews

  • Review Management

    Dashboard for responding to reviews, managing feedback, and monitoring reputation

  • Review Insights

    Analytics and reporting tools to extract insights from customer feedback

  • Review Advertising

    Integration with Google Ads and other platforms to display star ratings in advertisements

  • Product Reviews

    SKU-level review collection and display for e-commerce businesses

Key features

Automated review invitationsMulti-channel review collectionCustomizable review widgetsReview response managementAnalytics and reportingGoogle Ads integrationSocial media sharingMulti-language supportProduct-level reviewsReview moderation and fraud detection

Use cases

E-commerce conversion optimizationOnline reputation managementCustomer feedback collection and analysisEnhanced Google Ads performance with seller ratingsBuilding consumer trust for new brandsProduct development insights from customer reviewsCompetitive benchmarkingCustomer service improvement

Customer segments

E-commerce retailersSaaS companiesFinancial servicesTravel and hospitalityHealthcare providersProfessional servicesConsumer electronicsFashion and apparel

Tech & specs

Technology stack

JavaScriptReactNode.jsPythonAWSKubernetesPostgreSQLRedis

Security & compliance

GDPRISO 27001SOC 2CCPA

Deployment

Cloud

API

Yes

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