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Brief
Confirmit was acquired by Forsta (2021).
Confirmit

Confirmit

Customer Experience Managementconfirmit.com

Provides enterprise-grade, multi-channel feedback management and market research capabilities with advanced analytics, enabling organizations to capture and act on customer, employee, and market insights at scale.

Last updated Jun 23, 2026 by ATDb automated enrichment

Founded
1996
HQ
Oslo, Norway
Parent
Connections
15

At a glance

Employees
201-500
Funding
Undisclosed
Revenue
$100M-$500M
11integrations3competitors1corporate family

About

Leading enterprise feedback and market research platform, now part of Forsta's integrated experience management portfolio

Confirmit was a leading provider of Voice of the Customer (VoC), Employee Engagement, and Market Research software solutions, founded in 1996 in Norway. The company built a comprehensive platform for multi-channel feedback collection, advanced analytics, and reporting that served enterprise clients across various industries. In 2019, Confirmit was acquired by Forsta, a company formed through the merger of Confirmit and FocusVision, creating one of the largest experience and research technology providers globally. Today, Confirmit's technology continues to operate as part of Forsta's integrated platform, serving enterprise clients who need sophisticated feedback management and market research capabilities. While Confirmit is not strictly an AdTech company, its solutions intersect with the marketing technology ecosystem through customer experience management, brand tracking, and consumer insights capabilities. The platform enables organizations to collect, analyze, and act on feedback across multiple touchpoints, supporting marketing effectiveness measurement and customer journey optimization. Under Forsta's ownership, the Confirmit brand and technology continue to serve major global enterprises, though increasingly integrated with Forsta's broader suite of experience management and market research tools.

Business model

SaaS

Target market

Enterprise

What they offer

  • Confirmit Horizons

    Enterprise feedback management platform for Voice of Customer and Employee Engagement programs

  • Confirmit Voices

    Market research platform for survey programming, data collection, and panel management

  • Confirmit Reporting

    Advanced analytics and reporting tools with real-time dashboards and visualization

  • Confirmit Mobile

    Mobile feedback collection and offline survey capabilities

Key features

Multi-channel feedback collection (web, mobile, email, SMS, IVR)Advanced survey logic and programmingReal-time reporting and dashboardsText analytics and sentiment analysisClosed-loop feedback managementPanel management capabilitiesMulti-language supportRole-based access control

Use cases

Voice of Customer (VoC) programsEmployee engagement surveysMarket research and brand trackingCustomer satisfaction measurement (CSAT, NPS)Product feedback and innovation researchMulti-location feedback managementB2B customer experience programs

Customer segments

Large enterprisesMarket research agenciesFinancial servicesRetail and hospitalityHealthcare organizationsTelecommunicationsTechnology companies

Tech & specs

Technology stack

.NETSQL ServerJavaScriptRESTful APIsCloud infrastructure

Security & compliance

GDPRISO 27001SOC 2Privacy ShieldHIPAA

Deployment

CloudOn-premiseHybrid

API

Yes

Corporate history
  1. 1996 · Founded
  2. 2021Acquired by Forsta
    Still operating as part of Forsta
Connection details
See alternatives to Confirmit See integrations with Confirmit (11)

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