Liveperson

Established leader in conversational commerce and AI-powered messaging platforms for enterprise customers

LivePerson is a publicly-traded enterprise software company that pioneered online chat and has evolved into a leading conversational AI and messaging platform provider. The company's flagship product, Conversational Cloud, enables businesses to engage with consumers through AI-powered messaging across multiple digital channels including web, mobile apps, SMS, WhatsApp, Apple Business Chat, and social media platforms. While not strictly an AdTech company, LivePerson operates at the intersection of customer engagement, marketing technology, and conversational commerce, providing tools that help brands convert customer interactions into sales and improve customer lifetime value. LivePerson serves major enterprises across industries including financial services, retail, telecommunications, travel, and automotive. The platform combines human agents with AI-powered chatbots and virtual assistants to handle customer service, sales, and marketing conversations at scale. The company has been a pioneer in conversational AI and messaging-based customer engagement, competing with both traditional contact center software providers and newer AI-first platforms. LivePerson has invested heavily in its proprietary large language models and generative AI capabilities to enhance automation and improve conversation quality.