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Brief
SAS Customer Intelligence

SAS Customer Intelligence

Customer Data Platform & Marketing Analyticssas.com

SAS Customer Intelligence is a division of SAS Institute that provides services to digital marketers and web publishers, supporting capabilities such as A/B testing, product recommendations, customer engagement tracking, and ad serving, enabling customers to control the ads displayed across their own sites, apps, and services.

Last updated Oct 5, 2026 by the ATDb Editorial Team

Founded
2000
HQ
Cary, North Carolina, United States
Parent
Connections
14

AI-drafted from public sources10 sources cited

At a glance

Employees
10001+
Revenue
$3B+ (SAS Institute overall)
13integrations1corporate family

About

A leading enterprise marketing analytics and CDP platform known for deep AI and advanced analytics capabilities, competing in the upper tier of the marketing technology stack

SAS Customer Intelligence is a division of SAS Institute that provides services to digital marketers and web publishers, supporting capabilities such as A/B testing, product recommendations, customer engagement tracking, and ad serving, enabling customers to control the ads displayed across their own sites, apps, and services. Available across mobile, web, video, and email channels, the platform supports complex business rules for targeting, frequency and exposure management, and competitive exclusion, powering billions of advertising decisions monthly. For enterprise marketers, SAS Customer Intelligence 360 consolidates campaign planning, orchestration, execution, and performance management into a unified platform, enabling centralized management across departments, reducing duplicate communications, and supporting real-time personalization based on customer behaviors and preferences. The division also offers SAS 360 Marketing AI, a solution designed to help marketers of all skill levels build, deploy, and scale machine learning models through guided workflows and customizable recipe templates, accelerating the path from data to decision without reliance on dedicated data science teams. Source 1: scylladb.com — SAS Institute Changing All Four Tires While Driving an ... Source 2: martechedge.com — Telekom Srbija Expands AI-Driven Customer Engagement With ... Source 3: martechcube.com — SAS puts ML in marketers hands with new SAS 360 ...

Business model

SaaS

Target market

Enterprise

What they offer

  • SAS Customer Intelligence 360

    Cloud-native omnichannel marketing platform for data collection, segmentation, journey orchestration, and AI-driven personalization

  • SAS 360 Discover

    Digital analytics and behavioral data collection module for understanding customer interactions across web and mobile

  • SAS 360 Engage

    Omnichannel campaign execution and journey activation module supporting email, web, mobile, and paid media

  • SAS 360 Match

    Identity resolution and customer data unification module for building unified customer profiles

  • SAS Real-Time Decision Manager

    Real-time AI decisioning engine for delivering next-best-action recommendations at the moment of customer interaction

  • SAS Intelligent Decisioning

    Business rules and AI model deployment platform for automating customer-facing decisions across channels

Key features

AI-powered customer segmentation and predictive modelingOmnichannel journey orchestration and automationReal-time decisioning and next-best-action recommendationsFirst-party data collection and unified customer profilesAdvanced analytics and machine learning embedded in marketing workflowsPrivacy-by-design data governance and consent managementBehavioral analytics and digital intelligencePre-built connectors for major marketing and data platforms

Use cases

Personalized omnichannel marketing campaign orchestrationReal-time next-best-action and next-best-offer decisioningCustomer churn prediction and retention marketingCustomer lifetime value modeling and segmentationConsent and privacy-compliant first-party data activationCross-sell and upsell optimization in financial services and retailTriggered event-based marketing automation

Customer segments

Financial services and bankingRetail and e-commerceTelecommunicationsHealthcare and life sciencesInsuranceTravel and hospitalityGovernment and public sector

Tech & specs

Technology stack

Cloud-native SaaS architectureSAS Viya analytics platformMachine learning and AI model operationalizationRESTful APIsReal-time streaming data processingJavaScript tag-based data collectionCloud deployment on major hyperscalers

Security & compliance

GDPRCCPASOC 2ISO 27001Privacy by Design

Deployment

CloudHybrid

API

Yes

Corporate history
  1. 2000 · Founded
Connection details
See integrations with SAS Customer Intelligence (13)

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