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Brief

Yellow.ai

Conversational AI

Yellow.ai enables enterprises to automate customer interactions at scale across 135+ languages and multiple channels using AI-powered chatbots and voice assistants, reducing operational costs while improving customer experience.

Last updated Jun 23, 2026 by ATDb automated enrichment

Founded
2016
HQ
San Mateo, California, United States
Connections
9

At a glance

Employees
501-1000
Funding
$102M
6integrations1competitors

About

Leading enterprise conversational AI platform with global presence

Yellow.ai is a conversational AI platform that enables enterprises to automate customer service, engagement, and commerce across multiple channels. The company provides AI-powered chatbots and voice assistants that support over 135 languages and integrate with various messaging platforms, websites, and contact center systems. While primarily focused on customer experience automation rather than traditional advertising technology, Yellow.ai's platform can support marketing and customer acquisition workflows through conversational commerce and automated customer engagement. Founded in 2016, Yellow.ai has grown to serve enterprise clients across industries including banking, retail, healthcare, and telecommunications. The platform combines natural language processing, machine learning, and generative AI capabilities to deliver automated customer interactions at scale. The company has raised significant venture funding and expanded globally with offices across multiple continents. Yellow.ai's position in the broader MarTech/AdTech ecosystem is tangential - while not a core advertising technology provider, its conversational AI capabilities support customer engagement, lead qualification, and conversational marketing use cases that complement digital advertising and marketing automation strategies.

Business model

SaaS

Target market

Enterprise

What they offer

  • Dynamic Automation Platform

    No-code/low-code platform for building conversational AI bots across channels

  • Dynamic AI Agent

    AI-powered virtual agents for customer service automation

  • Inbox

    Unified agent workspace for managing customer conversations

  • Studio

    Bot building and orchestration platform

  • Insights

    Analytics and reporting for conversational AI performance

  • Voice AI

    Voice-based conversational automation for contact centers

Key features

Support for 135+ languagesOmnichannel deployment (web, mobile, WhatsApp, Facebook, etc.)No-code bot builderGenerative AI capabilitiesPre-built industry templatesLive agent handoffSentiment analysisVoice automation

Use cases

Customer service automationLead qualification and conversational marketingE-commerce conversational commerceEmployee helpdesk automationAppointment schedulingOrder tracking and supportFAQ automationMultilingual customer support

Customer segments

EnterpriseBanking and Financial ServicesRetail and E-commerceHealthcareTelecommunicationsTravel and HospitalityInsurance

Tech & specs

Technology stack

Natural Language Processing (NLP)Machine LearningGenerative AILarge Language ModelsCloud infrastructureAPI integrations

Security & compliance

SOC 2GDPRHIPAAISO 27001PCI DSS

Deployment

CloudOn-premiseHybrid

API

Yes

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