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Yellow.ai

Yellow.ai enables enterprises to automate customer interactions at scale across 135+ languages and multiple channels using AI-powered chatbots and voice assistants, reducing operational costs while improving customer experience.

San Mateo, California, United StatesFounded 2016

Last updated May 11, 2026 by AI Enrichment

Industry
Conversational AI / Customer Experience (tangential to AdTech)
Business Model
SaaS
Target Market
Enterprise
Employee Count
501-1000
Funding
$102M
API Available
Yes
Market Position

Leading enterprise conversational AI platform with global presence

Overview

Yellow.ai is a conversational AI platform that enables enterprises to automate customer service, engagement, and commerce across multiple channels. The company provides AI-powered chatbots and voice assistants that support over 135 languages and integrate with various messaging platforms, websites, and contact center systems. While primarily focused on customer experience automation rather than traditional advertising technology, Yellow.ai's platform can support marketing and customer acquisition workflows through conversational commerce and automated customer engagement. Founded in 2016, Yellow.ai has grown to serve enterprise clients across industries including banking, retail, healthcare, and telecommunications. The platform combines natural language processing, machine learning, and generative AI capabilities to deliver automated customer interactions at scale. The company has raised significant venture funding and expanded globally with offices across multiple continents. Yellow.ai's position in the broader MarTech/AdTech ecosystem is tangential - while not a core advertising technology provider, its conversational AI capabilities support customer engagement, lead qualification, and conversational marketing use cases that complement digital advertising and marketing automation strategies.

Products & Features

Dynamic Automation Platform

No-code/low-code platform for building conversational AI bots across channels

Dynamic AI Agent

AI-powered virtual agents for customer service automation

Inbox

Unified agent workspace for managing customer conversations

Studio

Bot building and orchestration platform

Insights

Analytics and reporting for conversational AI performance

Voice AI

Voice-based conversational automation for contact centers

Key Features
Support for 135+ languagesOmnichannel deployment (web, mobile, WhatsApp, Facebook, etc.)No-code bot builderGenerative AI capabilitiesPre-built industry templatesLive agent handoffSentiment analysisVoice automation
Use Cases
Customer service automationLead qualification and conversational marketingE-commerce conversational commerceEmployee helpdesk automationAppointment schedulingOrder tracking and supportFAQ automationMultilingual customer support
Customer Segments
EnterpriseBanking and Financial ServicesRetail and E-commerceHealthcareTelecommunicationsTravel and HospitalityInsurance

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