GetFeedback

Enterprise-focused customer feedback platform with strong Salesforce integration

GetFeedback is a customer experience management platform that helps businesses capture and analyze customer feedback through surveys, forms, and digital touchpoints. The platform specializes in creating mobile-optimized, visually engaging surveys that can be deployed across email, web, SMS, and other channels to gather real-time customer insights. GetFeedback integrates deeply with Salesforce and other CRM systems to connect feedback data with customer records, enabling businesses to close the loop on customer issues and improve overall experience. Founded in 2013, GetFeedback was acquired by SurveyMonkey (now Momentive) in 2019 and later became part of Salesforce's portfolio when Salesforce acquired select assets from Momentive in 2022. As a Salesforce subsidiary, GetFeedback continues to operate as a distinct product offering, focusing on enterprise customer experience management with enhanced integration capabilities within the Salesforce ecosystem. The platform serves mid-market and enterprise customers across various industries who need sophisticated feedback collection and analysis tools that integrate seamlessly with their existing customer relationship management systems. GetFeedback's strength lies in its user-friendly survey design, mobile-first approach, and ability to trigger surveys based on customer interactions and behaviors.