Talkdesk
Delivers AI-powered cloud contact center solutions that enable businesses to provide exceptional customer experiences while improving agent productivity and reducing operational costs through innovative automation and analytics.
Last updated Apr 19, 2026
- Industry
- Contact Center / Customer Experience Platform
- Business Model
- SaaS
- Target Market
- Enterprise and Mid-Market
- Employee Count
- 1001-5000
- Funding
- $498M
- Revenue Range
- $100M-$500M
- Stock Symbol
- NASDAQ:SYMBOL
- Parent Company
- Parent Company Name
- API Available
- Yes
Market Position
Leading cloud contact center platform provider with strong AI capabilities and enterprise focus
Overview
Talkdesk is a cloud-based contact center platform provider founded in 2011 that delivers AI-powered customer experience solutions. The company provides omnichannel customer engagement tools, workforce optimization, and analytics capabilities designed to help enterprises modernize their customer service operations. While Talkdesk operates in the customer experience (CX) and contact center space rather than traditional advertising technology (AdTech), it plays a role in the broader marketing technology ecosystem by enabling personalized customer interactions and providing data-driven insights that can inform customer engagement strategies. Talkdesk has established itself as a significant player in the cloud contact center market, competing with established vendors like Five9, Genesys, and NICE. The company has raised substantial venture capital funding and achieved unicorn status, serving thousands of customers globally across industries including retail, healthcare, financial services, and telecommunications. Its platform emphasizes AI-driven automation, self-service capabilities, and seamless integrations with CRM and business applications.
Products & Features
Talkdesk CX Cloud
Core cloud contact center platform with omnichannel routing, IVR, and workforce management
Talkdesk AI
AI-powered capabilities including virtual agents, sentiment analysis, and intelligent routing
Talkdesk Industry Experience Clouds
Pre-configured solutions for specific industries like healthcare, retail, and financial services
Talkdesk Workforce Management
Tools for forecasting, scheduling, and optimizing agent performance
Talkdesk Quality Management
Automated quality assurance and performance monitoring
Talkdesk Customer Experience Analytics
Real-time analytics and reporting for customer interactions
Key Features
AI-powered virtual agents and automationOmnichannel customer engagement (voice, chat, email, SMS, social)Intelligent routing and self-service IVRReal-time and historical analyticsWorkforce optimization and managementQuality management and compliance recordingCRM and business application integrationsMobile agent applicationsCustomizable dashboards and reporting
Use Cases
Customer service and support operationsSales and lead qualificationTechnical support and helpdeskHealthcare patient engagementRetail customer serviceFinancial services customer supportCollections and outbound campaignsBack-office operations automation
Customer Segments
EnterpriseMid-MarketHealthcare providersRetail and e-commerceFinancial servicesTechnology companiesTelecommunicationsBusiness process outsourcers (BPOs)
Connections