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Brief

Formerly Intercom, Inc. (renamed May 2026)

Fin AI

Fin AI

Customer ExperienceRecently acquired by Salesforce · closed Sep 10, 2026fin.ai

Fin provides an AI customer agent that autonomously resolves support queries alongside a full helpdesk suite, enabling businesses to scale customer service efficiently while maintaining high-quality human escalation paths.

Last updated Nov 2, 2026 by ATDb automated enrichment

Founded
2011
HQ
San Francisco, California, United States
Parent
Salesforce
Connections
4

AI-drafted from public sources11 sources cited

At a glance

Employees
1001-5000
Funding
$240M
Revenue
$100M-$250M
2corporate family1acquisitions
Marketing AutomationCustomer Engagement

About

A leading AI customer service agent and helpdesk platform, now operating as a Salesforce subsidiary following its May 2026 rebrand from Intercom and September 2026 acquisition close.

Fin, formerly Intercom, makes an AI customer agent and the Intercom helpdesk. The company took its agent's name on May 12, 2026, and Salesforce completed its acquisition on September 10, 2026.

Business model

SaaS

Target market

Mid-Market, Enterprise, SMB

What they offer

  • Fin AI Agent

    An AI-powered customer service agent that autonomously resolves customer queries across chat, email, and other channels.

  • Intercom Helpdesk

    A full-featured customer support suite including shared inbox, ticketing, and live chat for human support teams.

  • Fin AI Copilot

    An AI assistant that helps human support agents draft replies, find answers, and resolve tickets faster.

  • Proactive Support

    Tools for sending targeted, automated messages to customers based on behavior and context to preempt support needs.

  • Reporting & Analytics

    Dashboards and insights into support volume, resolution rates, AI performance, and team productivity.

Key features

AI-powered autonomous customer query resolutionSeamless AI-to-human handoffOmnichannel support (chat, email, social)Shared team inbox and ticketingBehavioral targeting and proactive messagingReal-time reporting and analyticsExtensive third-party integrations

Use cases

Automated customer support and query resolutionLive chat and human agent supportCustomer onboarding and in-app messagingProactive customer engagement and retentionSupport team productivity with AI copilotSelf-service help center and knowledge base

Customer segments

SaaS and technology companiesE-commerce businessesFinancial services firmsHealthcare organizationsMid-market and enterprise support teamsSMBs seeking AI-driven support automation

Tech & specs

Technology stack

Large language models (LLMs)Natural language processing (NLP)Machine learningREST APIWebhooksJavaScript / web SDKsiOS and Android SDKs

Security & compliance

SOC 2GDPRCCPAISO 27001

Deployment

Cloud

API

Yes

Corporate history
  1. 2011 · Founded
  2. 2026Acquired by Salesforce
    Still operating as part of Salesforce
  3. 2026Renamed from Intercom, Inc.
Connection details

Explore further

3 views
Recent M&Aon the TimelineOn the Mapby country + regionOn the GraphNetwork around Fin AI