UJET

AI-native CCaaS challenger with strong Google Cloud partnership, competing against legacy and cloud-native contact center vendors

UJET is a cloud-native contact center as a service (CCaaS) company founded in 2015 and headquartered in San Francisco, California. The platform is built around AI-powered customer experience tools, enabling enterprises to manage voice, chat, SMS, and digital channel interactions through a unified interface. UJET differentiates itself with deep mobile SDK integration, allowing brands to embed support directly into their apps, and with its CRM-first architecture that treats the CRM as the system of record rather than a bolt-on. UJET's platform is particularly relevant to marketing and customer experience teams because it connects contact center data with CRM systems such as Salesforce, Zendesk, and Google Cloud's CCAI, enabling brands to deliver personalized, data-driven customer interactions at scale. The company has a strategic partnership with Google Cloud, and its platform is deeply integrated with Google's Contact Center AI (CCAI), making it a preferred CCaaS solution within the Google Cloud ecosystem. UJET serves enterprise customers across retail, financial services, healthcare, and technology sectors. The company raised significant venture funding and has positioned itself as a modern alternative to legacy contact center vendors like Genesys and Avaya. Its focus on AI, mobile-first design, and CRM integration has helped it carve out a niche in the competitive CCaaS market.