Augment
B · Infrastructure & DataSubsidiaryAI-powered platform that enhances customer support operations by providing real-time, context-aware information to agents and automating repetitive tasks to improve productivity and customer satisfaction.
Last updated Feb 18, 2026
- Industry
- Customer Support Technology
- Business Model
- SaaS
- Target Market
- Retail & E-commerce Businesses
- Employee Count
- 100
- Funding
- $31M
- Parent Company
- Vuzix
- API Available
Market Position
Challenger
Overview
Based on the provided information, Augment appears to be an AI-powered customer support platform rather than an AdTech company. The platform focuses on enhancing customer support operations by providing agents with real-time, context-aware information and automating repetitive tasks. It is designed to boost agent productivity, reduce resolution times, and improve overall customer satisfaction for businesses. However, this positioning places Augment in the customer service technology sector, not the advertising technology (AdTech) ecosystem. There may be confusion with the company name, as 'Augment' is used by multiple companies across different sectors, including AI coding assistants and other technology platforms. Without clear evidence of AdTech-specific products or services such as ad serving, programmatic advertising, ad analytics, or marketing automation tools, this company does not appear to be part of the AdTech industry.
Products & Features
AI-Powered Agent Assistance
Provides customer support agents with real-time, context-aware information during customer interactions
Task Automation
Automates repetitive customer support tasks to improve efficiency
Key Features
Real-time context-aware information deliveryAgent productivity enhancementAutomated repetitive task handlingReduced resolution times
Use Cases
Customer support agent assistanceSupport ticket resolution accelerationCustomer satisfaction improvement