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Andrea Lennon

Operator

Andrea Lennon serves as Client Experience Officer at Omnicom Media Group, a role established in 2026 as part of the enterprise client-service architecture under CEO Florian Adamski. In this capacity, she is responsible for overseeing and elevating the client experience across Omnicom Media's portfolio of agency brands, which includes OMD, PHD, and Hearts & Science. Her position reflects Omnicom's strategic investment in centralizing and standardizing client service excellence at scale across one of the largest media holding company networks in the world. Lennon has built her career within the Omnicom ecosystem, developing deep expertise in client relationship management, media strategy, and agency operations. Her elevation to a C-suite client experience role signals the growing importance media holding companies are placing on retention, satisfaction, and integrated service delivery as the competitive landscape for large advertiser relationships intensifies. She operates at the intersection of agency leadership, client strategy, and operational transformation. As a senior operator within Omnicom Media Group, Lennon's work is particularly relevant in an era where advertisers are demanding greater transparency, accountability, and cohesion from their media agency partners. Her role positions her as a key figure in how Omnicom Media differentiates its client offering amid ongoing industry consolidation and the increasing complexity of the modern media and AdTech stack.

Last updated Jul 10, 2026 by ATDb automated enrichment · Connections updated Jul 13, 2026

Role
Client Experience Officer
Based
New York, New York, United States
Connections
2
Years in industry
15 years

Bio

Andrea Lennon serves as Client Experience Officer at Omnicom Media Group, a role established in 2026 as part of the enterprise client-service architecture under CEO Florian Adamski. In this capacity, she is responsible for overseeing and elevating the client experience across Omnicom Media's portfolio of agency brands, which includes OMD, PHD, and Hearts & Science. Her position reflects Omnicom's strategic investment in centralizing and standardizing client service excellence at scale across one of the largest media holding company networks in the world. Lennon has built her career within the Omnicom ecosystem, developing deep expertise in client relationship management, media strategy, and agency operations. Her elevation to a C-suite client experience role signals the growing importance media holding companies are placing on retention, satisfaction, and integrated service delivery as the competitive landscape for large advertiser relationships intensifies. She operates at the intersection of agency leadership, client strategy, and operational transformation. As a senior operator within Omnicom Media Group, Lennon's work is particularly relevant in an era where advertisers are demanding greater transparency, accountability, and cohesion from their media agency partners. Her role positions her as a key figure in how Omnicom Media differentiates its client offering amid ongoing industry consolidation and the increasing complexity of the modern media and AdTech stack.

Career

  • Senior Client Leadership Role

    Omnicom Media Group · Prior to 2026

Expertise & education

Expertise

Client Experience StrategyMedia Agency OperationsEnterprise Client ManagementIntegrated Media PlanningAgency-Client RelationshipsOrganizational LeadershipMedia Holding Company Strategy

Speaking topics

Client Experience in Modern Media AgenciesEnterprise Client Service StrategyAgency Transformation and Client Retention

Recognition

Notable achievements

  • Appointed Client Experience Officer at Omnicom Media Group in 2026, a newly created C-suite role under CEO Florian Adamski
  • Positioned as a key leader in Omnicom Media's enterprise client-service layer, overseeing client experience across major agency brands including OMD, PHD, and Hearts & Science
Connection details