Concentrix

One of the largest global CX outsourcing and technology companies, competing at the top tier of the BPO market alongside Teleperformance and TTEC

Concentrix is a global customer experience (CX) outsourcing and technology company listed on Nasdaq (CNXC), headquartered in Fremont, California. The company provides end-to-end CX solutions spanning customer care, technical support, sales, and back-office services across a wide range of industries including technology, retail, financial services, healthcare, and media. With a workforce of over 300,000 employees operating across more than 40 countries, Concentrix is one of the largest CX outsourcing providers in the world. Concentrix serves marketers and brands directly through its experience design, engineering, and digital transformation capabilities. Its Concentrix Catalyst arm delivers strategy, technology, and creative services to help brands design and optimize customer journeys, making it relevant to marketing and CX technology buyers. The company also supports advertising and media clients with customer engagement and analytics services. Concentrix expanded significantly through its acquisition of Webhelp in 2023, further broadening its global footprint and service capabilities. On the technology side, Concentrix offers AI-powered platforms, analytics, and automation tools that help clients improve customer engagement, reduce churn, and drive revenue. Its iX Hello platform and other proprietary tools position it as a technology-enabled services provider rather than a pure outsourcer. The company competes with Teleperformance, TTEC, Conduent, and Foundever in the global CX and BPO market.