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JH

Joan Hilson

Operator

Joan Hilson serves as Chief Operating and Financial Officer at Signet Jewelers, the world's largest retailer of diamond jewelry with banners including Kay Jewelers, Zales, and Jared. In this dual role, she holds responsibility for both the financial stewardship and operational performance of the company, a structure that reflects the breadth of her executive mandate. Hilson joined Signet as Chief Financial Officer and has expanded her remit to encompass operations, reflecting her track record in driving enterprise-wide transformation. Her tenure has coincided with Signet's Inspiring Brilliance strategy, which has emphasized connected commerce, data-driven personalization, and customer experience — areas where financial and operational leadership intersect with the company's marketing and consumer engagement investments.

Last updated Oct 11, 2026 by ATDb automated enrichment

Role
Chief Operating and Financial Officer
Company
Signet Jewelers
Based
Akron, Ohio, United States

AI-drafted from public sources1 source cited

Years in industry
15 years

Bio

Joan Hilson serves as Chief Operating and Financial Officer at Signet Jewelers, the world's largest retailer of diamond jewelry with banners including Kay Jewelers, Zales, and Jared. In this dual role, she holds responsibility for both the financial stewardship and operational performance of the company, a structure that reflects the breadth of her executive mandate. Hilson joined Signet as Chief Financial Officer and has expanded her remit to encompass operations, reflecting her track record in driving enterprise-wide transformation. Her tenure has coincided with Signet's Inspiring Brilliance strategy, which has emphasized connected commerce, data-driven personalization, and customer experience — areas where financial and operational leadership intersect with the company's marketing and consumer engagement investments.

Expertise & education

Expertise

Retail FinanceFinancial StrategyOperational LeadershipSpecialty RetailConnected CommerceEnterprise TransformationCapital Allocation

Recognition

Notable achievements

  • Expanded role from CFO to Chief Operating and Financial Officer at Signet Jewelers, reflecting broadened executive responsibility
  • Supported Signet's Inspiring Brilliance strategic transformation, encompassing connected commerce and data-driven retail initiatives