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Diana Marshall

Operator

Diana Marshall is best known for architecting and scaling Sam's Club's Member Access Platform (MAP), the Walmart-owned warehouse club's proprietary retail media network. She has held senior leadership roles at Sam's Club including Chief Growth Officer and EVP & Chief Experience Officer, with MAP remaining a core part of her portfolio throughout. Her work has positioned Sam's Club as a distinctive competitor in the retail media landscape by leveraging the club's membership model to deliver deterministic, consented first-party data tied to verified purchase behavior — a compelling differentiator for advertisers navigating identity signal loss in a post-cookie environment. Marshall has been instrumental in building MAP's closed-loop measurement capabilities, expanding its suite of advertising products across digital and in-store channels, and growing its base of brand partners. Her emphasis on the unique value of membership data — where every transaction is tied to a known, verified member — has helped Sam's Club carve out a differentiated position against larger retail media players such as Amazon Advertising and Walmart Connect. Her leadership reflects a broader industry shift toward first-party data-driven, performance-oriented media. Her career has spanned digital marketing, media strategy, and retail advertising, with a consistent focus on connecting brands to consumers through data-driven solutions. As her title evolved from Chief Growth Officer to EVP & Chief Experience Officer, her scope expanded beyond media monetization to encompass the broader member experience, reflecting Sam's Club's recognition that advertising and membership value are deeply intertwined in a successful retail media strategy.

Last updated Jul 10, 2026 by ATDb automated enrichment

Role
EVP & Chief Experience Officer
Company
Sam's Club
Based
Bentonville, Arkansas, United States
Years in industry
15 years

Bio

Diana Marshall is best known for architecting and scaling Sam's Club's Member Access Platform (MAP), the Walmart-owned warehouse club's proprietary retail media network. She has held senior leadership roles at Sam's Club including Chief Growth Officer and EVP & Chief Experience Officer, with MAP remaining a core part of her portfolio throughout. Her work has positioned Sam's Club as a distinctive competitor in the retail media landscape by leveraging the club's membership model to deliver deterministic, consented first-party data tied to verified purchase behavior — a compelling differentiator for advertisers navigating identity signal loss in a post-cookie environment. Marshall has been instrumental in building MAP's closed-loop measurement capabilities, expanding its suite of advertising products across digital and in-store channels, and growing its base of brand partners. Her emphasis on the unique value of membership data — where every transaction is tied to a known, verified member — has helped Sam's Club carve out a differentiated position against larger retail media players such as Amazon Advertising and Walmart Connect. Her leadership reflects a broader industry shift toward first-party data-driven, performance-oriented media. Her career has spanned digital marketing, media strategy, and retail advertising, with a consistent focus on connecting brands to consumers through data-driven solutions. As her title evolved from Chief Growth Officer to EVP & Chief Experience Officer, her scope expanded beyond media monetization to encompass the broader member experience, reflecting Sam's Club's recognition that advertising and membership value are deeply intertwined in a successful retail media strategy.

Career

  • Chief Growth Officer

    Sam's Club · prior to EVP & Chief Experience Officer

  • VP, Member Access Platform (MAP)

    Sam's Club · earlier tenure

Expertise & education

Expertise

Retail Media NetworksFirst-Party Data StrategyClosed-Loop MeasurementMembership Data MonetizationIdentity ResolutionProgrammatic AdvertisingIn-Store and Digital Media IntegrationPerformance Marketing

Speaking topics

Retail Media and the Future of AdvertisingFirst-Party Data in a Post-Cookie WorldMembership Models as an Advertising AdvantageClosed-Loop Measurement in Retail MediaMember Experience and Media Monetization

Recognition

Notable achievements

  • Built and scaled Sam's Club Member Access Platform (MAP) into a recognized retail media network leveraging deterministic membership data
  • Elevated from Chief Growth Officer to EVP & Chief Experience Officer at Sam's Club, with MAP remaining a core portfolio responsibility
  • Positioned Sam's Club MAP as a differentiated retail media offering against Amazon Advertising and Walmart Connect by emphasizing the unique value of verified member purchase data