Lithium Technologies

A leading enterprise community platform and social media management provider before being merged into Khoros in 2019

Lithium Technologies was a San Francisco-based SaaS company that provided customer engagement software, enabling brands to build branded online communities, manage social media interactions, and deliver superior customer experiences. Founded in 2001, Lithium grew to become one of the most recognized names in community platform software and social customer service, serving major enterprise clients across retail, technology, telecommunications, and financial services sectors. Its platform allowed companies to create vibrant online communities where customers could help each other, reducing support costs while increasing brand loyalty. Lithium's product suite included community platform software, social media management tools, and analytics capabilities that gave brands deep insight into customer sentiment and engagement. The company was particularly well-known for its gamification features, which incentivized community participation through badges, rankings, and rewards. Lithium also acquired Klout, the social influence scoring service, in 2014, expanding its data and analytics capabilities. At its peak, Lithium served hundreds of enterprise customers including AT&T, Best Buy, Sephora, and Spotify. In 2018, Lithium Technologies was acquired by Vista Equity Partners, a private equity firm specializing in enterprise software. Following the acquisition, Lithium merged with Spredfast, another social media management company also backed by Vista Equity Partners, to form a combined entity rebranded as Khoros in 2019. The Khoros brand absorbed Lithium's community and social media management capabilities, effectively ending Lithium Technologies as a distinct brand. Khoros continues to operate today as a customer engagement platform, carrying forward much of Lithium's legacy technology and customer base.