Front
San Francisco, California, USA · Founded 2013
201-500 employees · Series D
Front is a leading customer operations platform that revolutionizes how businesses manage customer communications and support interactions. Founded in 2013 and headquartered in San Francisco, California, Front combines the familiar interface of email with powerful multi-channel communication capabilities, enabling teams to collaborate seamlessly across email, SMS, live chat, social media, and other channels. The platform's shared inbox approach allows support, sales, and customer success team...
Where they sit
Front is positioned as a category leader in the customer operations space, occupying the middle ground between simple email clients and complex enterprise help desk systems. The company has carved out a distinctive market position by focusing on team collaboration and workflow efficiency while maintaining email familiarity. Front competes in the rapidly growing customer communication management market, particularly strong among technology companies and SaaS businesses that value modern, collaborative approaches to customer service.