Chorus.ai

Chorus.ai is a leading conversation intelligence platform that leverages artificial intelligence and machine learning to revolutionize how sales organizations capture, analyze, and derive insights from customer interactions. The platform automatically records, transcribes, and analyzes sales calls, video conferences, and meetings across multiple communication channels, transforming unstructured conversation data into actionable intelligence that drives revenue performance. By providing deep visibility into customer conversations, Chorus.ai enables sales teams to identify winning behaviors, replicate successful strategies, and coach representatives based on objective data rather than subjective assessments. The platform serves as a critical bridge between traditional CRM systems and the actual voice of the customer, analyzing conversation patterns, tracking competitor mentions, identifying objections, measuring talk-to-listen ratios, and surfacing key moments that impact deal outcomes. Chorus.ai is particularly valuable for B2B sales organizations with complex, multi-stakeholder sales cycles where understanding nuanced customer needs and refining sales messaging can significantly impact win rates. The solution creates a centralized repository of institutional knowledge, enabling best practice sharing across distributed teams and accelerating new hire onboarding through access to successful call recordings and targeted coaching resources. As part of the rapidly expanding conversation intelligence market, Chorus.ai addresses the critical need for revenue organizations to move beyond anecdotal feedback and leverage data-driven insights from actual customer conversations. The platform supports the modern reality of remote and distributed sales teams by ensuring that valuable customer insights are captured, analyzed, and made accessible across the organization, ultimately helping companies improve forecast accuracy, reduce ramp time for new hires, and increase overall sales effectiveness.