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Vicki McWilliams

Operator

Vicki McWilliams serves as President of Stores and Customer Care at Williams-Sonoma, Inc., the specialty retailer whose portfolio includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm, and other home lifestyle brands. In this role she is responsible for the in-store retail experience and customer care operations across the company's broad network of retail locations.

Last updated Oct 25, 2026 by ATDb automated enrichment

Role
President of Stores and Customer Care
Company
Williams-Sonoma
Based
San Francisco, California, United States

AI-drafted from public sources1 source cited

Years in industry
15 years

Bio

Vicki McWilliams serves as President of Stores and Customer Care at Williams-Sonoma, Inc., the specialty retailer whose portfolio includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm, and other home lifestyle brands. In this role she is responsible for the in-store retail experience and customer care operations across the company's broad network of retail locations.

Expertise & education

Expertise

Retail OperationsCustomer ExperienceOmnichannel RetailCustomer CareStore ManagementHome Furnishings Retail