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Charlie Cole

Operator

Charlie Cole is a seasoned e-commerce and digital marketing executive recognized for his ability to scale direct-to-consumer digital operations and performance marketing programs at both legacy retail brands and modern DTC companies. He has built a reputation as a pragmatic operator who bridges the gap between brand marketing and data-driven performance advertising, with deep expertise in customer acquisition, retention, and the full digital commerce stack. His work at Thuma, the premium sleep and bedroom furniture brand, reflects a broader industry trend of established digital leaders moving into the DTC space to apply enterprise-level rigor to high-growth consumer brands. Cole's career trajectory spans some of the most recognizable names in retail and consumer goods. He served as Chief Digital Officer and Chief E-Commerce Officer at Samsonite, where he led global digital strategy across a complex multi-brand portfolio. Prior to that, he held senior digital leadership roles at FTD and Tumi, accumulating experience across gifting, luxury goods, and travel accessories — categories that demand sophisticated personalization and lifecycle marketing capabilities. His cross-industry experience gives him a distinctive vantage point on how digital advertising and commerce intersect. Within the AdTech and digital marketing ecosystem, Cole is known as a practitioner-voice who speaks candidly about what actually works for brands navigating paid media complexity, attribution challenges, and the evolving identity landscape. He has been a recurring presence at industry conferences and in trade press, offering brand-side perspectives on topics ranging from affiliate marketing to the deprecation of third-party cookies and its implications for e-commerce advertisers.

Last updated Jul 10, 2026 by ATDb automated enrichment

Role
Chief Digital Officer
Company
Thuma
Based
San Francisco, California, United States
Years in industry
15 years

Bio

Charlie Cole is a seasoned e-commerce and digital marketing executive recognized for his ability to scale direct-to-consumer digital operations and performance marketing programs at both legacy retail brands and modern DTC companies. He has built a reputation as a pragmatic operator who bridges the gap between brand marketing and data-driven performance advertising, with deep expertise in customer acquisition, retention, and the full digital commerce stack. His work at Thuma, the premium sleep and bedroom furniture brand, reflects a broader industry trend of established digital leaders moving into the DTC space to apply enterprise-level rigor to high-growth consumer brands. Cole's career trajectory spans some of the most recognizable names in retail and consumer goods. He served as Chief Digital Officer and Chief E-Commerce Officer at Samsonite, where he led global digital strategy across a complex multi-brand portfolio. Prior to that, he held senior digital leadership roles at FTD and Tumi, accumulating experience across gifting, luxury goods, and travel accessories — categories that demand sophisticated personalization and lifecycle marketing capabilities. His cross-industry experience gives him a distinctive vantage point on how digital advertising and commerce intersect. Within the AdTech and digital marketing ecosystem, Cole is known as a practitioner-voice who speaks candidly about what actually works for brands navigating paid media complexity, attribution challenges, and the evolving identity landscape. He has been a recurring presence at industry conferences and in trade press, offering brand-side perspectives on topics ranging from affiliate marketing to the deprecation of third-party cookies and its implications for e-commerce advertisers.

Career

  • Chief Digital Officer / Chief E-Commerce Officer

    Samsonite · 2017-2022

  • Chief Digital Officer

    FTD Companies · 2015-2017

  • Chief Digital Officer

    Tumi · 2013-2015

Expertise & education

Expertise

E-Commerce StrategyPerformance MarketingCustomer AcquisitionDirect-to-Consumer (DTC)Affiliate MarketingAttribution ModelingDigital TransformationLifecycle Marketing

Education

  • Bachelor's Degree, University of Delaware

Speaking topics

DTC digital strategy and customer acquisitionPerformance marketing and attribution in a cookieless worldAffiliate and partnership marketingE-commerce transformation at scale

Recognition

Notable achievements

  • Led global e-commerce and digital strategy at Samsonite across a multi-brand international portfolio
  • Drove digital revenue growth and modernized performance marketing infrastructure at FTD and Tumi
  • Joined Thuma as CDO to scale DTC digital operations for the premium furniture brand

Awards

Multichannel Merchant Top Performers recognition

Publications

  • Contributed commentary and interviews in trade outlets including Glossy, Modern Retail, and Multichannel Merchant