Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence

Sprinklr , the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM),announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and analytics solution, strengthening Sprinklr’s leadership in modern, multimodal customer intelligence. “We believe that this acquisition allows us to advance our AI-native platform with the ability to ‘see’, interpret, and reason across […]