New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support

Global study finds AI is delivering ROI, but trust hinges on transparency, choice and seamless human handoffs Five9 , provider of the Intelligent CX Platform, released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. The global study found that 92% of organizations have […]

Last updated Jun 25, 2026 by ATDb automated enrichment