New Data: AI Hasn’t Saved Miserable CX Teams After All

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes AI was supposed to make customer experience faster, easier, and more efficient. But for many B2B teams, it’s doing the exact opposite. That’s according to a study of […]

Last updated Apr 1, 2026 by ATDb automated enrichment