NeonNow urges contact centres to keep the human touch in an AI-first world
Articlemartechseries.com
AI-first customer engagement platform NeonNow is urging contact centres to move beyond AI hype and let AI handle the volume, while people handle the moments that require empathy, judgement and experience. NeonNow builds AI that takes on repetitive, high-volume tasks, freeing agents to focus on the conversations that need a human response, and giving leaders the […]
Last updated Jul 8, 2026 by ATDb automated enrichment