Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic Training to Human Agents
Articlemartechseries.com
Simulated customers powered by Cresta’s AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase agent performance. Cresta, the leading customer experience AI platform, announced the launch of Cresta Training Simulator, an agentic training product for human agents that replaces scripted role-play with live, […]
Last updated Jul 9, 2026 by ATDb automated enrichment