Consumers Use AI Agents To Deal With Customer Service AI Agents

Businesses using AI agents for customer service are getting a taste of their own medicine, Business Insider reports. Consumers are increasingly using AI Agents to call customer-service lines, wait on hold, negotiate bills or cancel subscriptions. These AI calls represent a small share of total volume, but banks, insurers, retailers and outsourcing firms are bracing themselves for greater growth.

Last updated Sep 25, 2026 by ATDb automated enrichment