Companies are deploying AI in customer experience faster than they can make it work

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes Talkdesk, Inc., a leader in Customer Experience Automation (CXA), released “The State of Agentic Automation in CX” report, revealing that AI adoption has outpaced organizations’ ability to turn AI investments into business results. While 98% of organizations have […]

Last updated Aug 25, 2026 by ATDb automated enrichment