Capacity Acquires Lang.ai, Adding Agentic AI Analytics to Its Support Automation Platform
Last updated Apr 21, 2026 by ATDb automated enrichment
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Capacity, the AI-powered support automation platform used by more than 20,000 companies, announced the acquisition of Lang.ai, a San Francisco-based AI analytics company that turns unstructured customer data into actionable intelligence using agentic LLM technology. The acquisition brings Lang.ai’s technology, team and customer base into Capacity, strengthening its AI analytics and agentic capabilities across the […]