Artificial Intelligence Tools Provide New Ways To Understand Customer Intent Across Digital Channels

Advances in artificial intelligence are creating new opportunities for businesses to better understand customer intent through online interactions, website activity, communication patterns, and engagement data. Customer intent refers to the signals that indicate what a consumer may be looking for, researching, comparing, or preparing to purchase. Historically, businesses relied on limited information such as phone […]

Last updated Jun 29, 2026 by ATDb automated enrichment