43% of Consumers Would Pay More for a Product that Guarantees Access to Human Support, According to Alchemer AI Customer Experience Report

Survey reveals consumers’ views on benefits and drawbacks of AI in customer experience Alchemer, a global leader in customer experience and feedback intelligence, released its 2026 AI & Customer Expectations Report. Based on a survey of 2,009 consumers, the report reveals a growing tension in how consumers want companies to use AI. Consumers expect AI […]

Last updated Sep 29, 2026 by ATDb automated enrichment