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SMG
Kansas City, Missouri, United States · Founded 1991
501-1000 employees
Sourced & current · updated Nov 2, 2026
SMG (Service Management Group) is a customer experience and brand research firm that helps retailers, restaurants, and service brands measure and improve customer and employee engagement.
Where they sit
Marketing AnalyticsCustomer Engagement
A leading experience management partner for multi-location consumer brands, particularly strong in restaurant, retail, and convenience store verticals.