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Brief
HappyFox

HappyFox

Customer Support Softwarehappyfox.com

Provides an all-in-one customer support platform that consolidates ticketing, live chat, and knowledge management to help businesses deliver efficient and organized customer service.

Last updated Jun 23, 2026

Founded
2010
HQ
Irvine, California, United States
Connections
6

At a glance

Employees
51-200
Funding
venture-backed
6integrations

About

Established player in the customer support software market competing with larger platforms

HappyFox is a customer support and help desk software provider, not an AdTech company. The company specializes in customer service management solutions including ticketing systems, live chat, knowledge base management, and automation tools. HappyFox serves businesses across various industries seeking to streamline their customer support operations and improve service delivery. The platform is designed to centralize customer communications across multiple channels and provide tools for efficient ticket management and resolution. While HappyFox operates in the customer service software space rather than advertising technology, it competes with other help desk and customer support platforms. The company offers solutions for businesses of all sizes, from small teams to enterprise organizations, with a focus on ease of use and comprehensive feature sets. HappyFox is not part of the AdTech ecosystem and does not provide advertising, marketing automation, or ad campaign management solutions.

Business model

SaaS

Target market

SMB and Mid-Market

What they offer

  • HappyFox Help Desk

    Ticketing system for managing customer support requests across multiple channels

  • HappyFox Chat

    Live chat software for real-time customer engagement

  • HappyFox Workflows

    Business process automation and workflow management tool

  • HappyFox BI

    Business intelligence and analytics for customer support data

  • HappyFox Assist

    Remote support and screen sharing solution

Key features

Multi-channel ticketingKnowledge base managementAutomation and workflowsSLA managementReporting and analyticsMobile appsEmail integrationCustom ticket fields

Use cases

Customer support ticket managementIT help desk operationsInternal employee supportMulti-channel customer serviceKnowledge base creation and management

Customer segments

Small businessesMid-market companiesEnterprise organizationsIT departmentsCustomer service teams

Tech & specs

Technology stack

REST APIWebhooksCloud infrastructure

Security & compliance

GDPRSOC 2

Deployment

Cloud

API

Yes

Corporate history
  1. 2010 · Founded
Connection details
See integrations with HappyFox (6)

Explore further

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