Delighted

Delighted is a customer experience management software company that provides businesses with streamlined, intuitive tools to collect, analyze, and act on customer feedback. The platform specializes in implementing industry-standard feedback methodologies including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and other experience metrics. Founded with a mission to democratize customer feedback collection, Delighted has positioned itself as a solution for organizations of all sizes seeking to understand and improve their customer relationships without the complexity typically associated with enterprise feedback management systems. The company's core value proposition centers on simplicity and speed of implementation, enabling businesses to launch sophisticated feedback campaigns within minutes rather than the weeks or months required by traditional enterprise solutions. Delighted's platform integrates seamlessly with popular business tools, CRM systems, and communication platforms, allowing teams to incorporate customer sentiment data directly into their existing workflows. The solution provides real-time analytics, automated survey distribution across multiple channels (email, SMS, web, in-app), and actionable reporting features that help companies identify trends, address customer pain points, and improve overall satisfaction and retention rates. Delighted serves a diverse customer base spanning technology companies, e-commerce businesses, SaaS providers, healthcare organizations, and professional services firms. The platform's emphasis on user experience and rapid deployment has made it particularly popular among growth-stage companies and product teams that need to quickly gather customer insights to inform product development and customer success initiatives. With its focus on actionable insights rather than complex analytics, Delighted has carved out a distinctive position in the competitive customer experience management market.